Returns, Pickup & Shipping

The Practical Stuff

Here’s what to know about returns, store pickup, hold times, and how online orders currently work at The Secret Lantern.

Quick Reference

What You Need to Know

A quick overview of our current return, pickup, and shipping policies.

Returns

30-Day Return Window

Returns are accepted within 30 days with a receipt.

  • Books, games, and other goods may be returned within 30 days with a printed or digital receipt.
  • Items must include all original components and packaging.
  • Games must be unopened.
  • Refunds are issued as store credit equal to the purchase price.
  • Paid event tickets may also be returned for store credit if you’re unable to attend.
Pickup

We’ll Let You Know When It’s Ready

Pickup windows depend on whether your item has already been paid for.

  • We’ll notify you by text or email when your order or reserved item arrives.
  • Prepaid items are held for 90 days.
  • Unpaid items are held for 30 days.
  • We’ll send reminder notifications if your item has not been picked up.
  • After the hold period expires, items may be reshelved or returned.
Shipping

Online Orders Are Pickup Only

Orders placed through our store are currently fulfilled for in-store pickup.

  • Orders are currently ship-to-store and must be picked up at The Secret Lantern.
  • We do not currently ship directly to homes, businesses, or P.O. boxes.
  • If someone else needs to collect your order, contact us with their name before pickup.